Our App: A multi-talent in your pocket.

With ottonova, you will get all our features in one place. Billing via one app, consultation via another, and your X-ray images via yet another one? That’s a yesterday’s problem!

Health-tips

Discover useful tips on staying healthy and getting well.

Upcoming events

See doctor's appointments you have made using ottonova's Concierge service at a glance.

Past events

Keep track of all past pharmacy and doctor's visits.

Telehealth appointments

Telehealth appointments are also listed in your timeline, along with the associated prescriptions and sick notes.

Ereignisse

Pending conversations

You can see your active conversations here, along with the name of the Concierge employee you are speaking to.

Finished conversations

When your issue has been resolved, you can mark the conversation as "finished" and rate your interaction.

New conversation

Whether you have a question about a bill, want to start a telehealth appointment, or need a doctor's appointment: everything starts here with a new conversation.

Concierge

Documents from ottonova

Claims settlements, notes confirming acceptance, contractual documents, and other documents that we send you are marked with the ottonova logo.

Submitted documents

We automatically analyze and process bills, service requests, and other documents that you send to ottonova.

Personal documents

Of course, you can also scan and upload documents for your own use. We will not process them. You will thus have all your health-related documents in one place.

Upload new document

You can submit a new document to ottonova, or scan personal documents to store them in your file.

Dokumente

Tariff

Under tariff details you can find out exactly which services are included in your selected triff.

Deductible

Shows your selected deductible, and how much of it you have already paid.

My premium

Get a detailed overview of your costs and cost structure.

Preventive healthcare

Keep track of available preventive checkups and, if needed, arrange appointments directly using the Concierge.

Personal data

Here you can easily modify your personal data, such as your address or phone number.

Profil

Video consultation* with our Partner TeleClinic 

As a fully insured member with ottonova, you can bring your medical consultation right to your home. It’s easy: simply download the TeleClinic app and register. After answering a few questions about your health, you can schedule a video consultation with a doctor. 

High five 2x

Your benefits 

Medical advice around the clock without leaving your home? Our partner TeleClinic offers 24/7 service, even on Sundays and public holidays. As an ottonova policyholder, you typically receive priority consultations within 30 minutes. 

Reimbursement

After the video consultation, the invoice will be made available to you directly via the TeleClinic app. You can then submit the invoice as usual through the ottonova app. We will review the invoice and reimburse the amount afterward.

*According to the professional code of conduct for doctors in Germany, doctors provide advice in personal contact. They can use communication media to support this if, according to generally recognized professional standards, personal medical contact with the person to be treated is not necessary. Using the external certified video module of the TeleClinic, an exclusive consultation or treatment via communication media is only possible in individual cases if this is medically justifiable and the required medical care is maintained, in particular by the manner of diagnosis, consultation, treatment and documentation, and the patient is also informed about the special features of exclusive consultation and treatment via communication media. 

Convinced by our digital services?

Use our online premium calculator to find the right tariff without obligation.

FAQ

Yes. You only pay your monthly premium. All of ottonova's digital services are included.

All of your data is stored securely on a server in Germany. Only selected employees at ottonova have access to the data that is relevant to them. We only disclose your data with your consent, for example, when we make an appointment for you. This can be done conveniently via the Concierge service in your app.

ottonova also works without the smartphone app. You may also, of course, communicate with us or submit your bills by mail. Our team would be happy to advise you.

Of course you can! The ottonova app is your key to our digital services. Let us book your appointments for follow-up examinations or inpatient follow-up treatment, keep track of things in your timeline, and submit bills using your smartphone.

You can find out more about our services here.