With ottonova, you will get all our features in one place. Billing via one app, consultation via another, and your X-ray images via yet another one? That’s a yesterday’s problem!
Discover useful tips on staying healthy and getting well.
See doctor's appointments you have made using ottonova's Concierge service at a glance.
Keep track of all past pharmacy and doctor's visits.
Telehealth appointments are also listed in your timeline, along with the associated prescriptions and sick notes.
You can see your active conversations here, along with the name of the Concierge employee you are speaking to.
When your issue has been resolved, you can mark the conversation as "finished" and rate your interaction.
Whether you have a question about a bill, want to start a telehealth appointment, or need a doctor's appointment: everything starts here with a new conversation.
Claims settlements, notes confirming acceptance, contractual documents, and other documents that we send you are marked with the ottonova logo.
We automatically analyze and process bills, service requests, and other documents that you send to ottonova.
Of course, you can also scan and upload documents for your own use. We will not process them. You will thus have all your health-related documents in one place.
You can submit a new document to ottonova, or scan personal documents to store them in your file.
Under tariff details you can find out exactly which services are included in your selected triff.
Shows your selected deductible, and how much of it you have already paid.
Get a detailed overview of your costs and cost structure.
Keep track of available preventive checkups and, if needed, arrange appointments directly using the Concierge.
Here you can easily modify your personal data, such as your address or phone number.
As a fully insured member with ottonova, you can bring your medical consultation right to your home. It’s easy: simply download the TeleClinic app and register. After answering a few questions about your health, you can schedule a video consultation with a doctor.
Medical advice around the clock without leaving your home? Our partner TeleClinic offers 24/7 service, even on Sundays and public holidays. As an ottonova policyholder, you typically receive priority consultations within 30 minutes.
After the video consultation, the invoice will be made available to you directly via the TeleClinic app. You can then submit the invoice as usual through the ottonova app. We will review the invoice and reimburse the amount afterward.
Doctor’s bills for video calls are reimbursed the same way as those from general practitioners—depending on your insurance policy. If your plan includes a deductible, it’s possible that we won’t reimburse the full amount of the invoice.
Use our online premium calculator to find the right tariff without obligation.
Yes. You only pay your monthly premium. All of ottonova's digital services are included.
All of your data is stored securely on a server in Germany. Only selected employees at ottonova have access to the data that is relevant to them. We only disclose your data with your consent, for example, when we make an appointment for you. This can be done conveniently via the Concierge service in your app.
ottonova also works without the smartphone app. You may also, of course, communicate with us or submit your bills by mail. Our team would be happy to advise you.
Of course you can! The ottonova app is your key to our digital services. Let us book your appointments for follow-up examinations or inpatient follow-up treatment, keep track of things in your timeline, and submit bills using your smartphone.
You can find out more about our services here.
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