Yes. You only pay your monthly premium. All of ottonova's digital services are included.
Convinced by our digital services?
Use our online premium calculator to find the right tariff without obligation.
Our App: A multi-talent in your pocket.
With ottonova, you will get all our features in one place. Billing via one app, consultation via another, and your X-ray images via yet another one? That’s a yesterday’s problem!
Health-tips
Discover useful tips on staying healthy and getting well.
Upcoming events
See doctor's appointments you have made using ottonova's Concierge service at a glance.
Past events
Keep track of all past pharmacy and doctor's visits.
Telehealth appointments
Telehealth appointments are also listed in your timeline, along with the associated prescriptions and sick notes.
Pending conversations
You can see your active conversations here, along with the name of the Concierge employee you are speaking to.
Finished conversations
When your issue has been resolved, you can mark the conversation as "finished" and rate your interaction.
New conversation
Whether you have a question about a bill, want to start a telehealth appointment, or need a doctor's appointment: everything starts here with a new conversation.
Documents from ottonova
Claims settlements, notes confirming acceptance, contractual documents, and other documents that we send you are marked with the ottonova logo.
Submitted documents
We automatically analyze and process bills, service requests, and other documents that you send to ottonova.
Personal documents
Of course, you can also scan and upload documents for your own use. We will not process them. You will thus have all your health-related documents in one place.
Upload new document
You can submit a new document to ottonova, or scan personal documents to store them in your file.
Tariff
Under tariff details you can find out exactly which services are included in your selected triff.
Deductible
Shows your selected deductible, and how much of it you have already paid.
My premium
Get a detailed overview of your costs and cost structure.
Preventive healthcare
Keep track of available preventive checkups and, if needed, arrange appointments directly using the Concierge.
Personal data
Here you can easily modify your personal data, such as your address or phone number.
FAQ
All of your data is stored securely on a server in Germany. Only selected employees at ottonova have access to the data that is relevant to them. We only disclose your data with your consent, for example, when we make an appointment for you. This can be done conveniently via the Concierge service in your app.
ottonova also works without the smartphone app. You may also, of course, communicate with us or submit your bills by mail. Our team would be happy to advise you.
Of course you can! The ottonova app is your key to our digital services. Let us book your appointments for follow-up examinations or inpatient follow-up treatment, keep track of things in your timeline, and submit bills using your smartphone.
You can find out more about our services here.
