Medical repatriation

When you are on holiday or travelling on business, emergency repatriation might not be at the front of your mind. However, if you suffer an injury or develop an illness outside of your country of residence, you may become entitled to medical repatriation services.

What is Medical Repatriation?

Medical repatriation involves returning a person to their home country when they fall ill or are injured abroad and cannot receive adequate treatment at their current location. In such situations, they need to be transported back home for necessary medical care. This is known as medically required repatriation.

 

Key Points to Understand:
 

When is medical repatriation necessary?

If you suffer a critical injury or contract a serious illness requiring hospitalization while outside your country of residence, you may become entitled to what is known as medical repatriation.
There are three main reasons for repatriation:

  1. The country you are in lacks the necessary medical resources to treat you effectively.
  2. You can expect an extended stay in hospital of several weeks or months.
  3. Your injury or condition means you cannot safely travel home as planned.

Medical repatriation aims to ensure the well-being and safety of the sick or injured person during transport. It aims to ensure that the safest, most suitable most of transport is used to prevent discomfort, infection or further injury.

It is important to ensure that your health insurance or travel insurance includes repatriation services, as the costs of such complex transport arrangements can otherwise be exceedingly high.

 

What medical repatriation services does ottonova offer?

ottonova includes worldwide coverage and medical repatriation services in all its health insurance tariffs, including its special Expat tariff. We assess each individual case on its own merits to determine the safest and most expedient way to proceed.

At ottonova, there is a three-step process to medical repatriation.

  1. Firstly, your repatriation must be ordered by a doctor. This means that a medical professional must determine that you would be treated more effectively in Germany.
  2. You must then inform us by using the Concierge service in the ottonova app. Tell us everything you can and provide contact details for the institution treating you.
  3. Finally, we will make all necessary arrangements to transport you safely and efficiently back to Germany.

In our First Class, Business Class and Premium Economy tariffs, we offer medical repatriation even if your situation is stable and you can be treated effectively abroad once your stay in hospital exceeds 14 days.

Medical Repatriation vs. Medical Evacuation

While medical evacuation and medical repatriation are sometimes used interchangeably, they serve different purposes. Medical evacuation, or medevac, involves moving a patient to a nearby medical facility due to the unavailability of necessary care in the current location. Medical repatriation, however, is the process of transporting a medically stable patient back to their home country. Simply put, if someone is abroad and needs to return home due to illness, medical repatriation is the likely solution.

Our medical repatriation options include air ambulance services via dedicated ambulance planes, helicopters, or business/first class arrangements on commercial flights, depending on the patient's needs.

Repatriation is often an unexpected necessity, and we handle each case with professionalism and compassion, utilizing our skilled team and fully equipped medical fleet.

Why is Medical Repatriation Crucial for Travelers?

Repatriation generally means returning a person or asset to their home country. For instance, refugees may be sent back to their country of origin, or foreign investors may transfer profits back home. In the context of medical repatriation, it involves bringing someone back to their home country after they have been injured or fallen ill while traveling. It’s important to distinguish this from medical evacuation (medevac), which is used when a patient requires urgent medical attention that cannot be provided locally, necessitating transport to the nearest appropriate medical facility.

FAQ

If you are eligible for private health insurance and you are in Germany on a visa or a limited permit, we can offer you the Expat Tariff up to five years.

ottonova is fully regulated by the BaFin and therefore fulfilling the requirements (§ 257 7Abs. 2a Satz 1 SGB V and the § 61 Abs. 5 SGB XI) for you to be able to apply for a visa with your ottonova insurance, which also includes our Expat tariff of course.

With our tariffs you have world-wide travel coverage. The Expat Tariff covers you up to two months annually outside the EU and in our Premium Economy-, Business- or First Class Tariffs you will be covered up to six months annually outside the EU.

If you move away from Germany, you will not need German health insurance anymore.

ottonova for Expats

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